A Shipment is deemed unacceptable if:
No customs declaration is made when required by applicable customs regulations,
contains counterfeit goods, animals, bullion, currency, gemstones; weapons, explosives, and ammunition; human remains;
illegal items, such as ivory and narcotics, it is classified as hazardous material, dangerous goods, prohibited or restricted
articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European
Road Transport Regulation on dangerous goods) or other relevant organization (“Dangerous Goods”), its address is
incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary
care in handling, contains any other item which courier decides cannot be carried safely or legally.

My Story

Our terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell
you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there
is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Nayantaka Global Forwarding Limited Liability Corporation, a company registered in Texas USA.
Our company registration number is 803884681 and our registered office is at 5407 Bryan Street Suite A206 Dallas TX
75206 USA.
2.2 How to contact us. You can contact us by:
(a) email to or
(b) by writing to us at Nayantaka Global Forwarding LLC, PO box 140123 Dallas TX 75214.
2.3 How we may contact you. If we must contact you, we will do so by telephone or by writing to you at the email
address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Definitions
“Carrier” a third party courier which carries the Consignment.
“Collection Address” the address for collection of a Consignment given by you to us pursuant to an Order.
“Consignment” any item, package, goods, documents or parcels received by us or our carriers from you pursuant to an

“Delivery Address” the address for delivery of a Consignment given by you to us pursuant to the Order (including any drop-
off or hub address), being an address that is readily accessible by us or our agents and capable of taking delivery of a

Consignment at all times (and excluding, for the avoidance of doubt, any PO box or equivalent unmanned address).
“Item” an item which is the subject of an Order.
“Order” each order (which may include more than one Item, Collection Address and/or Delivery Address) placed by you
and accepted by us which shall incorporate these terms and conditions.
“packaging” inserting, sealing, labelling, enveloping, wrapping, binding, packing or similar activities in accordance with our
instructions from time to time.
“Prohibited Item” any item that we or our Carriers do not accept from time to time including, without limitation, any
dangerous, hazardous, explosive or illegal items including, without limitation, those set out in Appendix 1 or identified as
such on the website.
“Service” the collection, carriage and delivery of a Consignment in accordance with an Order.
4. Our contract with you
4.1 How we will accept your order. Subject to paragraph 4.2 below, our acceptance of your order will take place when
we receive payment in full from you (or, if you have a credit facility with us, when we debit your credit account), at which
point a contract will come into existence between you and us.
4.2 If we cannot accept your order. If we are unable or unwilling to accept your order, we will inform you of this. This
might be because an item is a Prohibited Item, because we do not or cannot arrange for collection from or delivery to a
specific address, region or area because we are unable to meet a delivery deadline you have specified or for any other
reason at our absolute discretion. To the extent we have received a payment from you, we will refund such payment less
any costs we have incurred, save where we do not accept your Order because some or all of it relates to a Prohibited Item
in which case no refund shall be made.
4.3 Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order.
You will be required to inform us of the order number and any tracking reference whenever you contact us about your
4.4 English Language. Our intention is to be able to communicate in local languages but the default language for all

communications is the English language. To the extent we translate any communication from English into another
language or from another language into English, the English language version shall prevail.
5. Service
5.1 Our obligation. We will provide the Service pursuant to an Order with due skill and care.
5.2 Changes. We may make such alterations to the Service as are reasonably required from time to time.
6. Packaging
6.1 Your obligation. You shall be responsible for all packaging and labelling and must ensure such packaging and labelling
complies with any instructions provided by us to you either on the website or by way of any direct communication. You
are required to ensure the packaging is sufficient for the Service given your knowledge of the content of each
Consignment. You are required to ensure that all labelling is clear and unambiguous and also contains sender local contact
details and information required for identification of the contents of a Consignment including, without limitation, for
export and import controls and security considerations. Under no circumstances will we have any liability for loss or
damage caused by a failure by you to comply with packaging instructions provided by us.
6.2 Measurements. You shall be responsible for accurate measurements as to size and weight. You can find information
and tips on how to measure on our website.
7. Collection
7.1 Our obligation. We shall use our reasonable endeavors to ensure that the Consignment is collected from the
Collection Address within the time indicated on the Order. Please note the collection times are preferred times but are
not guaranteed.
7.2 Your obligation. You will ensure that the Consignment is either (a) available for collection from the Collection
Address in accordance with the Order and that unimpeded access is granted to us and our Carriers for collection of all
Items that are the subject of an Order or (b) delivered to any collection hub specified by us at such time specified by
us. Please read the “More Information” section on our website in relation to the Service you wish to use. You shall ensure
that no Prohibited Items are contained within an Order and you shall indemnify us for any loss or damage caused by a
Prohibited Item and we shall have no liability to you in respect of a Prohibited Item which is contained within an Order or
otherwise included in a Consignment collected by us from you. If requested by us or our agents or Carriers, you will be
required to open your Consignment and identify the contents of the Consignment and we, our agents or Carriers shall also
be entitled to scan or open your Consignment and to inspect its consequences; we shall not be liable for any loss, damage
or any other consequences of your Consignment being scanned or opened and of the inspection of the contents.
8. Delivery
8.1 Our obligation. We shall use our reasonable endeavors to ensure that the Consignment is delivered to the Delivery
Address within the time indicated on the Order. Please read the “More Information” section on our website in relation to
the Service you wish to use.
8.2 Failure to deliver. If we are unable to deliver a Consignment due to no-one being available to provide a delivery
receipt or access to the Delivery Address being denied or otherwise unavailable or for any other reason other than our
negligence or willful default, we are authorized to:
(a) retain the Consignment at an address for collection for such period as we or our Carriers may determine;

(b) leave a written notification at the Delivery Address, so far as we are able, of non-delivery and any collection or re-
delivery information as appropriate;

(c) return the Consignment to you at the Collection Address.
All costs associated with non-delivery and delivery and/or retention at an alternative address or return delivery as
envisaged above shall be for you and you shall indemnify us for such costs and authorize us to deduct such costs in
accordance with the “Additional Charges” section in paragraph 17.6 below.
9. Loading and Unloading
9.1 No special equipment. Unless agree otherwise in writing, we shall not be required to provide any special equipment
or additional personnel beyond the individual collecting or delivering an Item for the purposes of collection or delivery.
9.2 Your responsibility for special equipment. To the extent any such equipment or additional personnel are required
these shall be your responsibility and at your additional cost and you shall indemnify us for any damage caused during the
loading or unloading of the Item, whether caused by our negligence or otherwise, or from any third party claims in respect
10. Sub-contractors
10.1 We may use sub-contractors. We shall be entitled to use one or more sub-contractors or agents to carry out some

or all of the Service, including, without limitation, a Carrier for the collection, transportation, retention and delivery of any
Item the subject of an Order. We reserve the right to use any sub-contractor or agent as we shall determine and the
identity of such sub-contractor or agent may alter from that indicated in the placing of your Order. Consignments may be
in the possession or under the control of such sub-contractors or agents for some or all of the Service. Each sub-contractor
or agent shall be entitled to rely on these terms in relation to the exclusion or limitation of liability.
11. Your rights to make changes
If you wish to make a change to the Order please contact us. We will let you know if the change is possible which shall be
at our absolute discretion. If it is possible we will let you know about any changes to the price, the timing of supply or
anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to
go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to
you, you will remain liable for the Order.
12. Our rights to make changes
12.1 Minor changes to the Service. We may change the Service:
12.1.1 to reflect changes in relevant laws and regulatory requirements; and
12.1.2 to implement minor technical adjustments and improvements.
These changes will not materially affect the Service.
12.2 Minor changes to the Order. We may make changes to the Order:
12.2.1 to reflect unforeseen events or matters outside our control;
12.2.2 to provide for alternative sub-contractors or agents, alternative collection hubs or alternative delivery hub.